Frequent questions

Generalities

What is "Seville Terror"?

“Sevilla Terror” is a unique escape room experience in Seville that immerses participants in intriguing stories full of mystery and adrenaline. This horror escape room in Seville has been meticulously designed to offer mental challenges and scenarios that will get your pulse racing. Whether you are looking for a mystery adventure or prefer to face your fears in our horror experience, “Sevilla Terror” is the ideal place for those who want to combine the cultural charm of Seville with an interactive and exciting experience. Ideal for fans of the world of escape rooms, families, groups of friends and companies looking for team building activities in Seville, "Sevilla Terror" has established itself as one of the main attractions in the city's leisure offering.

Dare to discover it!

What is the "El Portal" experience in "Sevilla Terror"?

“El Portal” is one of the most immersive and exciting experiences offered by “Sevilla Terror”, the renowned escape room in Seville. This adventure takes you deep into the history and mystery of Seville in the year 2023, where, despite being one of the safest and most advanced cities in the world, dark secrets and malevolent energies lurk in the shadows.

Participants are immersed in a captivating narrative where they must face paranormal enigmas and unknown energies in the heart of the city. As part of this horror escape room experience in Seville, players are challenged to decipher clues, solve riddles and unravel the mystery behind "The Portal" before time runs out.

Designed for both suspense lovers and brave souls looking for an intense horror experience, “El Portal” combines the rich history of Seville with mental challenges, unexpected surprises and an unprecedented level of immersion in the world of the escape room. If you are looking for a unique experience in the world of horror escape rooms in Seville, “El Portal” in “Sevilla Terror” is, without a doubt, your best option. Come and reveal the secrets that await!

How long does the "El Portal" experience last?

In our horror escape room in Seville, the “El Portal” experience lasts approximately 90 minutes of pure adrenaline.

How many participants can join the "El Portal" experience?

groups of 2 to 8 people.

Are there age limits to participate?

Yes, at “Sevilla Terror” and especially in the “El Portal” experience, we value the safety and well-being of our participants. We establish a minimum age limit of 16 years to participate in our escape room experiences in Seville. However, it is important to mention that young people up to 18 years old will have to be accompanied by an adult. This measure guarantees that all participants have a safe, adequate and enjoyable experience, and that it adapts to the intensity and nature of the challenges presented in our horror escape room in Seville. For this reason, we also want to remember that this experience is not recommended for pregnant women and people with heart conditions.

How can I get to "Sevilla Terror" from the metro stop?

«Sevilla Terror» enjoys a privileged location, just 250 meters from the Amate metro stop, belonging to line 1. To get there from the metro stop, simply leave the Amate station and walk in a northeasterly direction. In a short and comfortable journey of approximately 3 minutes, you will find our escape room in Seville, ready to offer you the exciting “El Portal” experience and immerse you in a world of mystery and terror. The proximity to the metro makes accessing our facilities quick and easy for all lovers of escape experiences in Seville. We will wait for you!

I've seen the home pickup option...

Indeed, at "Sevilla Terror" we not only strive to offer an unforgettable escape room experience in Seville, but also to facilitate the entire process so that your only concern is enjoying the mystery. If you want the convenience of a pickup at your home and later being returned to the location you indicate, you must simply select this option when making your reservation. Once done, we will contact you to detail prices, coordinate schedules and specify other necessary aspects. It is important to mention that this service is subject to availability, so we recommend requesting it as far in advance as possible, thus ensuring that your horror escape room experience in Seville is complete from start to finish.

Reservations and Payments

How can I reserve?

Booking your experience at “Sevilla Terror” is a simple and quick process. You can do so through our online reservation form, where you will find an updated calendar showing the dates and times available to immerse yourself in the enigma of “El Portal” or any other escape room experience in Seville that we offer.

Additionally, if you have gift vouchers, these can be redeemed during the booking process, ensuring that you can enjoy the adrenaline and mystery on the date that best suits you.

For companies interested in designing unique and personalized experiences that strengthen the cohesion and skills of their teams, we invite you to contact us directly. We are proud to adapt our dynamics to the needs of each group, guaranteeing a memorable team building of espaismo and mystery in our escape room in Seville.

Don't wait any longer and secure your place in the adventure that "Sevilla Terror" has prepared for you!

Do I have to pay the full amount of the reservation?

No, when making your reservation at “Sevilla Terror”, it is only necessary to pay 50% of the total amount as a guarantee of your space. However, we offer flexibility for those who prefer to pay 100% of the cost of their escape room experience in Seville in advance. If you have a gift voucher and want to use it, it is important to select the option to pay the full amount to be able to consume it properly

Can a reservation be canceled?

Of course! At “Sevilla Terror”, we understand that plans can change. If you need to cancel your escape room experience in Seville, you can do so. However, it is important that you keep in mind that cancellations must be made at least 72 hours in advance to be considered for possible refunds. If the cancellation is made outside this period or if you do not attend the activity, the reservation amount will not be refunded. We recommend that you carefully review the booking conditions and be sure of your availability before confirming, so that you can experience the excitement and suspense of our horror escape room to the fullest.

Rules of Conduct and Admission

Do you have a policy regarding the admission of participants under the influence of alcohol or drugs?

Yes, at “Sevilla Terror”, we take security very seriously. We reserve the right to expel or deny entry to anyone under the influence of substances or exhibiting inappropriate behavior.

Are there specific instructions I need to follow during the experience?

It is essential for all participants in our horror escape room to follow all instructions from staff during the experience to ensure everyone's safety and enjoyment.

Health Experiences and Recommendations

What is the difference between the "Mystery" experience and the "Terror" experience?

The "Mystery" is more of a logical challenge and intrigue, while the "Terror", in our outstanding horror escape room in Seville, offers a chilling story with actors and surprises.

If I have certain medical conditions, is it safe to participate in the "Terror" experience?

"Horror" experiences may not be suitable for sensitive people or those with certain medical conditions. For this reason, Sevilla Terror does not recommend this experience to pregnant women and people with heart conditions. It is crucial to consult a doctor and choose the appropriate experience in our escape room Seville according to your level of comfort and state of health.

If you have more questions and want to discuss them with us, you can get in touch here